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Refund and Return Policy

At The Organic Platter, we take utmost care in preparing and delivering your orders. However, if you receive a damaged, defective, or incorrect product, we are happy to assist you with a return or replacement under the following conditions:


Return & Replacement Conditions

If you discover a defect, misprint, or damage in the product received, please notify us within 24 hours of receiving your order.


You must provide clear videos and pictures of the product in unused condition with all original tags intact.


Send the visuals to theorganicplatters1@gmail.com or WhatsApp us at +91 8247419472.


Returns, refunds, or exchanges will be processed only after the returned product is received and inspected by our team to ensure it meets our eligibility criteria.


If the issue is genuine, a 100% replacement will be offered for the defective item. In case of multiple items, partial replacements may be applicable.


Return Shipping

Customers are responsible for return shipping until the product is received by us. We recommend using registered and trackable shipping methods for safety.


Refund Policy

Refunds will be processed only after inspection and confirmation by our team.


It may take 4–6 working days to process the refund once approved.


Refunds will be made to your original payment method. Depending on your bank or payment provider, the amount may take up to 7 business days to reflect in your account.


Cancellation Policy

We understand that sometimes plans change. Here's how cancellations work at The Organic Platter:

  • Cancellation Window

Orders can be cancelled within 1 hour of placing them. After this window, we may not be able to accommodate cancellation requests as the order might already be in preparation or transit.

  • Non-Cancellable Items

Orders once shipped cannot be cancelled.

  • Customized, made-to-order, and perishable items are non-cancellable and non-returnable unless defective or damaged.


How to Cancel

  • To cancel your order within the allowed timeframe, please contact our support team via email or WhatsApp with your order details (including order number). Our team will assist you through the process.


Important Notes

  • No refunds will be provided if the customer refuses delivery without a valid issue.
  • If an order is placed under any special promotion or offer, specific terms may apply.
  • At every stage of the return, refund, or replacement process, we will keep you updated via email or WhatsApp.


For any questions or support, feel free to reach out to us at:

📧 Email: theorganicplatters1@gmail.com

📱 WhatsApp: +91 8247419472


The Organic Platter reserves the right to modify or update this policy at any time. Please review this page periodically for the latest information.